Your privacy matters. SolarSphere is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect personal information you provide during registration (name, email, phone number, company details, PAN, GST), information about your listings and transactions, usage data (pages visited, interactions, device information), and cookies that help us improve your experience on the Platform.
2. How We Use Your Information
We use collected information to: (a) provide and maintain the Platform; (b) verify your identity and company details; (c) facilitate transactions between buyers and sellers; (d) send notifications about inquiries and updates; (e) improve our services and user experience; (f) comply with legal obligations; (g) prevent fraud and enforce our Terms.
3. Information Sharing
We share your information only in the following cases: (a) with other users when necessary to facilitate transactions (e.g., sharing seller contact details with an interested buyer); (b) with service providers who assist our operations (payment processors, cloud hosting, analytics); (c) when required by law or legal process; (d) to protect the rights and safety of SolarSphere and its users.
4. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, access controls, and regular security audits. All sensitive data (PAN, GST documents) is encrypted at rest. Despite our efforts, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we retain certain data for up to 5 years as required by Indian tax and business regulations. Anonymous aggregated data may be retained indefinitely for analytics purposes.
6. Your Rights
You have the right to: (a) access your personal information; (b) correct inaccurate data; (c) request deletion of your account and data (subject to legal retention requirements); (d) opt out of marketing communications; (e) export your data in a machine-readable format. Contact us at admin@solarsphere.co.in to exercise these rights.
7. Cookies & Tracking
We use essential cookies for Platform functionality, analytics cookies (Google Analytics) for understanding usage patterns, and optional marketing cookies for personalized recommendations. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality.
8. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party website you visit through links on our Platform.
9. Children's Privacy
SolarSphere is a B2B platform intended for business use by adults. We do not knowingly collect personal information from individuals under 18 years of age. If we learn that we have collected such information, we will delete it promptly.
10. Policy Updates
We may update this Privacy Policy from time to time. Material changes will be notified via email and a prominent notice on the Platform. Your continued use of the Platform after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
Questions about your data? Contact our Data Protection Officer at admin@solarsphere.co.in